Last updated: January 2026. Please read this policy carefully before using the luckbd platform — it explains how your personal information is collected, stored, and used.
Luckbd collects certain essential information to provide you with a seamless, secure, and personalised experience. During registration, we gather your name, mobile number, email address, and date of birth — all of which are necessary for identity verification and account security. National ID details may also be required to confirm age eligibility (18+).
During payment transactions, mobile banking numbers (bKash, Nagad, Rocket, Upay) and transaction amounts are recorded. However, your mobile banking PIN or password is never collected — and never will be. All financial data is processed in BDT and retained solely for transaction verification purposes.
Certain technical information is automatically collected from your device and browser — such as your IP address, browser type, operating system, screen size, and time spent on the platform. This data is used to improve platform performance and detect suspicious activity. Behavioural data (such as which games you engage with most) is analysed to personalise your experience.
Luckbd uses your information only for specific, legitimate purposes — including account management and verification, payment processing, customer support, and meeting legal and regulatory obligations. Relevant offers and bonuses are provided based on your betting history and preferences, solely to enhance your experience — not to bombard you with unwanted ads.
We analyse transaction patterns to prevent fraud and money laundering. If suspicious activity is detected, our security team investigates and may temporarily suspend the account if necessary — a step taken to protect all users. Aggregate and anonymised data is also used for platform improvement, with no individual user identifiable from such analysis.
You can opt out of promotional communications (SMS or email notifications) at registration or at any time afterwards. However, important account-related messages — such as transaction confirmations and security alerts — will always be sent, as these form part of the service.
Luckbd's website and app use cookies and similar technologies (such as local storage and session storage). Essential cookies are necessary for the platform's core functionality — including keeping your login session active and storing security tokens. Without these cookies, the platform may not function properly.
Analytics cookies help us understand which pages users spend the most time on, where they encounter issues, and which features are most popular — all used to improve the platform. Preference cookies remember your language selection, theme, and other personal settings so you don't have to reconfigure them each time you visit.
You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause certain key features of the platform to stop working. We do not use any third-party advertising tracking cookies, and your browsing behaviour is never shared with ad networks.
Luckbd uses industry-standard encryption to keep your data safe. All sensitive information is encrypted before being stored on our servers, and secure connections (SSL/TLS) are used for all data transmission over the network. Our servers undergo regular security audits, and multiple layers of protection are in place to prevent unauthorised access.
Your data is retained only for as long as necessary. Even after an account is closed, certain information may be kept for a specified period due to legal obligations. We are extremely cautious about sharing data with third parties — your personal information is never sold or shared with anyone other than our payment processing partners (mobile banking operators).
We do not disclose information to any government authority without a lawful order from law enforcement or a court directive. In such cases, we will make every effort to notify you, unless prohibited by law. Within our organisation, only authorised personnel have access to user data, and they operate under strict confidentiality agreements.
Luckbd believes you should have full control over your own data. You can contact our support team at any time to request a copy of the information we hold about you. We will do our best to fulfil such requests within 30 business days.
If any of your information is incorrect, you can update it directly from your account settings or contact us and we'll make the changes as soon as possible. If you request permanent account deletion, we will remove data that is not subject to legal retention requirements. However, financial transaction records must be retained for a specified period due to regulatory obligations.
You may object to the processing of your data or request that its use be restricted to specific purposes. To opt out of promotional communications, simply update your preferences in account settings at any time. Our support team is always on hand to handle any privacy-related requests or concerns.
Luckbd may update this Privacy Policy from time to time. For significant changes, registered users will be notified via email or SMS. The date of each update will be clearly displayed at the top of the page so you can always identify the latest version.
Continued use of the platform after an update constitutes acceptance of the revised policy. For significant changes, however, we may seek your explicit consent. We recommend reviewing this page regularly so you always know how your information is being used.
For any questions, complaints, or requests regarding this Privacy Policy, please reach out to our support team. Email us at support@luckbd-jit.com — we aim to respond within 48 hours. Your privacy is not just a legal obligation to us; it reflects the respect and trust we have for you.
Luckbd takes your privacy seriously. Join our secure platform and enjoy the best Sports entertainment Bangladesh has to offer.